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  • cnas@cnas-assistance.com
  • What are the skills of a french paramedic?

    The French ambulance paramedic is not a nurse. French paramedics can perform: emergency procedures, handle the patient and the stretcher, drive the ambulance, assess the patient's general condition, take vitals if the patient's condition requires it, control the infusion, make diabetes testing. An ambulance crew always consists of 2 people.

  • What is the difference between an ALS ambulance and a BLS ambulance?

    The difference between an ALS and BLS ambulance lies in the height of the ambulance. The ALS ambulance is better suited to continuous monitoring of patients (cardiological problems, incubation, respiratory problems, etc.). In the ALS, the medical team can remain standing if necessary to perform medical acts during the transport. In a BLS ambulance, the vehicle is just lower (not less confortable). Some BLS ambulance can be quite spacious (they just do not have the height to allow an adult to stand in the back). The BLS ambulance is suitable if the patient is stable and does not require special care (for example : traumatology). The ambulance crew does not differ according to the type of ambulance.

  • Is it possible to see a specialist doctor without a referral (introduction letter)?

    In France, some specialists can be consulted without a letter of referral: gynecologist, dentist, pediatrician, ophthalmologist, psychiatrist. Other specialists are normally only accessible after having been seen by a general practitioner, who writes a letter of referral. It should be noted, however, that some of these services accept foreign patients without a letter of referral when they are billed outside the social security system.

  • Can I make an appointment for a house call?

    Not really. For a homevisit request, it is necessary to contact the local Housecall center. Patients accepted by the house call service are registered on a visit request list. Doctors carry out visits in order of registration and emergency. It is therefore not possible to have a fixed appointment time, but a time slot will be indicated whenever possible.

  • Where does CNAS intervene?

    For ground transport (ground ambulance or taxi), CNAS operates throughout France (mainland and overseas), Andorra, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands, Portugal, Switzerland and North Africa. CNAS provides technical assistance, medical assistance and home nursing care throughout France.

  • Who can benefit from CNAS services?

    Our customers are assistance and insurance companies, aircraft manufacturers or any professional requiring the services we offer. We do not work directly with private individuals. If you are an individual and have a need (ambulance, cab, breakdown service, rental car, etc.), please contact your insurance company directly.

  • How do I request a service?

    It's very simple, just send us an email to cnas@cnas-assistance.com, providing the necessary information. Our team will send you a confirmation of receipt within 15 minutes.

  • What are CNAS Assistance opening hours?

    CNAS Assistance is open 24/7 for ground repatriation (ambulance and cab) and technical assistance. For medical assistance, our center is open 7 days a week from 08:00am to 10:00pm.

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